{"id":3092,"date":"2020-11-02T18:48:08","date_gmt":"2020-11-02T17:48:08","guid":{"rendered":"https:\/\/optimumventas.com\/creating-value-for-your-client\/"},"modified":"2025-02-25T12:50:36","modified_gmt":"2025-02-25T11:50:36","slug":"creating-value-for-your-client","status":"publish","type":"page","link":"https:\/\/optimumventas.com\/en\/training\/open-courses\/creating-value-for-your-client\/","title":{"rendered":"Creating value for your client"},"content":{"rendered":"
[mk_page_section full_width=”true” padding_top=”0″ padding_bottom=”0″ sidebar=”sidebar-1″][vc_column][rev_slider_vc alias=”c_creacion-de-valor”][\/vc_column][\/mk_page_section][vc_row fullwidth=”true” equal_columns=”true” attached=”true” css=”.vc_custom_1541602694380{margin-top: -35px !important;}”][vc_column width=”1\/4″ css=”.vc_custom_1541602746787{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 30px !important;padding-left: 60px !important;background-color: #ddebcc !important;}”][mk_icon_box icon=”mk-icon-calendar” title=”Length” text_size=”20″ font_weight=”600″ style=”simple_ultimate” icon_size=”medium” icon_color=”#52a733″ title_color=”#52a733″ txt_color=”#0a0a0a”]Enero: 17 y 18
\nFebrero: 27 y 28
\nMarzo: 19 y 20
\nTotal:<\/b> 16h
\nHorario:<\/b> 9 a 14 y 15:30 a 18[\/mk_icon_box][\/vc_column][vc_column width=”1\/4″ css=”.vc_custom_1541602756869{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 30px !important;padding-left: 60px !important;background-color: #f0f6e9 !important;}”][mk_icon_box icon=”mk-moon-location-4″ title=”Location” text_size=”20″ font_weight=”600″ style=”simple_ultimate” icon_size=”medium” icon_color=”#52a733″ title_color=”#52a733″ txt_color=”#0a0a0a”]Madrid
\nBarcelona
\nPalma de Mallorca[\/mk_icon_box][\/vc_column][vc_column width=”1\/4″ css=”.vc_custom_1541602771876{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 30px !important;padding-left: 60px !important;background-color: #ddebcc !important;}”][mk_icon_box icon=”mk-icon-tag” title=”Price” text_size=”20″ font_weight=”600″ style=”simple_ultimate” icon_size=”medium” icon_color=”#52a733″ title_color=”#52a733″ txt_color=”#0a0a0a”]900\u20ac + VAT<\/span><\/b> (first enrolment)
\n720\u20ac + VAT<\/span><\/b> (second and additional enrolments)<\/span>
\nFood and beverages included.
\n<\/span>[\/mk_icon_box][\/vc_column][vc_column width=”1\/4″ css=”.vc_custom_1541603731082{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 30px !important;padding-left: 60px !important;background-color: #f0f6e9 !important;}”][mk_icon_box icon=”mk-moon-clipboard-2″ title=”Enrolments” text_size=”20″ font_weight=”600″ style=”simple_ultimate” icon_size=”medium” icon_color=”#52a733″ title_color=”#52a733″ txt_color=”#0a0a0a”]isabel@optimumventas.es[\/mk_icon_box][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider size=”70″][vc_row_inner][vc_column_inner width=”6\/12″][vc_column_text css=”.vc_custom_1541605958829{margin-bottom: 0px !important;}”]This course offers the practical skills to improve your clients\u2019 perception of the company\u2019s service quality. We all are clients. When we act as such, we want to be treated like special, individual people, and not simply like a number. Nonetheless, we can all remember negative experiences as clients, and we associate them with a product, a company or a person – something that, if it depends on us, we will avoid at all costs in the future.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][vc_column_inner width=”5\/12″][mk_fancy_title tag_name=”h5″ color=”#52a733″ size=”25″ font_weight=”500″ margin_bottom=”0″ font_family=”Bree+Serif” font_type=”google”]This course focuses on customer care and will offer answers to, among many others, the important question: what are the factors that, from our company, generate opinion and feelings in our clients?[\/mk_fancy_title][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=”50″][\/vc_column][\/vc_row][mk_page_section bg_color=”#f0f6e9″ padding_top=”30″ padding_bottom=”30″ sidebar=”sidebar-1″][vc_column width=”1\/3″ css=”.vc_custom_1541604772063{padding: 30px !important;}”][vc_single_image image=”678″ img_size=”full”][mk_fancy_title tag_name=”span” color=”#6eab24″ size=”20″ font_weight=”600″ margin_bottom=”10″ font_family=”Bree+Serif” font_type=”google”]Table of contents of this course:[\/mk_fancy_title][vc_column_text css=”.vc_custom_1541606068923{margin-bottom: 0px !important;}”]1.<\/strong> Customer care quality: concept and benefits.
\n2.<\/strong> Why clients? Why service? Why quality?
\n3.<\/strong> What are the critical moments that create quality service?
\n4.<\/strong> What is the quality of service of my company or position today?
\n5.<\/strong> Customer care competences.
\n6.<\/strong> How to understand your client.
\n7.<\/strong> How to communicate with your client.
\n8.<\/strong> How to treat their frustration, rudeness, mistrust and unrealistic expectations.
\n9.<\/strong> Dealing with conflicts with assertiveness.
\n10.<\/strong> Creating and maintaining your client\u2019s trust.
\n11.<\/strong> Dealing with claims and complaints.
\n12.<\/strong> 50 ways to improve the service towards your clients.
\n13.<\/strong> Personal action plan.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1541604778975{padding: 30px !important;}”][vc_single_image image=”680″ img_size=”full”][mk_fancy_title tag_name=”span” color=”#6eab24″ size=”20″ font_weight=”600″ margin_bottom=”10″ font_family=”Bree+Serif” font_type=”google”]Methodology[\/mk_fancy_title][vc_column_text css=”.vc_custom_1541606092125{margin-bottom: 0px !important;}”]We will use deductive methodology, like \u201clearning by doing\u201d, in which the participants not only acquire new knowledge but also put into practice at class thanks to role-playing and videos.<\/p>\n

Additionally, we will also use practical cases, quizzes, movie scenes, assignments and group discussions.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1541604785779{padding: 30px !important;}”][vc_single_image image=”679″ img_size=”full”][mk_fancy_title tag_name=”span” color=”#6eab24″ size=”20″ font_weight=”600″ margin_bottom=”10″ font_family=”Bree+Serif” font_type=”google”]Aimed at[\/mk_fancy_title][mk_custom_list style=”mk-icon-angle-right”]\n

    \n
  • New admissions.<\/li>\n
  • Professionals who wish or need to update their work performance.<\/li>\n
  • Professionals who have been or will be promoted to a new position or role.<\/li>\n
  • Professionals with no previous specific training.<\/li>\n<\/ul>\n[\/mk_custom_list][\/vc_column][\/mk_page_section][mk_page_section full_width=”true” sidebar=”sidebar-1″][vc_column][mk_clients count=”50″ el_class=”bw”][\/vc_column][\/mk_page_section]\n<\/div>","protected":false},"excerpt":{"rendered":"

    [mk_page_section full_width=”true” padding_top=”0″ padding_bottom=”0″ sidebar=”sidebar-1″][vc_column][rev_slider_vc alias=”c_creacion-de-valor”][\/vc_column][\/mk_page_section][vc_row fullwidth=”true” equal_columns=”true” attached=”true” css=”.vc_custom_1541602694380{margin-top: -35px !important;}”][vc_column width=”1\/4″ css=”.vc_custom_1541602746787{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 30px !important;padding-left: 60px !important;background-color: #ddebcc !important;}”][mk_icon_box icon=”mk-icon-calendar” title=”Length” text_size=”20″ font_weight=”600″ style=”simple_ultimate” icon_size=”medium” icon_color=”#52a733″ title_color=”#52a733″ txt_color=”#0a0a0a”]Enero: 17 y 18 Febrero: 27 y 28 Marzo: 19 y 20 Total: 16h Horario: 9 a 14 y 15:30 a 18[\/mk_icon_box][\/vc_column][vc_column width=”1\/4″ […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":3095,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3092","page","type-page","status-publish","hentry"],"yoast_head":"\nCreating value for your client - 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