{"id":9192,"date":"2025-01-17T11:06:49","date_gmt":"2025-01-17T10:06:49","guid":{"rendered":"https:\/\/optimumventas.com\/?page_id=9192"},"modified":"2026-02-13T12:58:26","modified_gmt":"2026-02-13T11:58:26","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/optimumventas.com\/en\/training\/open-courses\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"
[mk_page_section full_width=”true” padding_top=”0″ padding_bottom=”0″ sidebar=”sidebar-1″][vc_column][rev_slider_vc alias=”c_sales-acting-1″][\/vc_column][\/mk_page_section][vc_row fullwidth=”true” equal_columns=”true” attached=”true” css=”.vc_custom_1541602694380{margin-top: -35px !important;}”][vc_column width=”1\/4″ css=”.vc_custom_1541602746787{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 30px !important;padding-left: 60px !important;background-color: #ddebcc !important;}”][mk_icon_box icon=”mk-icon-calendar” title=”Planned schedule” text_size=”20″ font_weight=”600″ style=”simple_ultimate” icon_size=”medium” icon_color=”#52a733″ title_color=”#52a733″ txt_color=”#0a0a0a”]March<\/strong> 2 – 3 \/ 19 – 20
\nApril<\/strong> 9 – 10 \/ 20 – 21
\nMay<\/strong> 4 – 5 \/ 28 – 29
\nJune<\/strong> 1 – 2 \/ 18 – 19
\nJuly<\/strong> 1 – 2 \/ 16 – 17
\nAugust<\/strong> 3 – 4 \/ 27 – 28
\nSeptember<\/strong> 7 – 8 \/ 21 – 22
\nOctober<\/strong> 5 – 6 \/ 22 – 23
\nNovember<\/strong> 2 – 3 \/ 19 – 20
\nDecember<\/strong> 3 – 4 \/ 14 – 15<\/p>\n

Duration:<\/strong> 16h[\/mk_icon_box][\/vc_column][vc_column width=”1\/4″ css=”.vc_custom_1541602756869{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 30px !important;padding-left: 60px !important;background-color: #f0f6e9 !important;}”][mk_icon_box icon=”mk-moon-location-4″ title=”Place” text_size=”20″ font_weight=”600″ style=”simple_ultimate” icon_size=”medium” icon_color=”#52a733″ title_color=”#52a733″ txt_color=”#0a0a0a”]In Person:<\/strong> Optimum offices in Barcelona and Madrid..
\nOnline:<\/strong> Live streaming with the trainer on the agreed dates[\/mk_icon_box][\/vc_column][vc_column width=”1\/4″ css=”.vc_custom_1541602771876{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 30px !important;padding-left: 60px !important;background-color: #ddebcc !important;}”][mk_icon_box icon=”mk-icon-tag” title=”Price” text_size=”20″ font_weight=”600″ style=”simple_ultimate” icon_size=”medium” icon_color=”#52a733″ title_color=”#52a733″ txt_color=”#0a0a0a”]900\u20ac + VAT<\/span><\/b> (first registration)
\n720\u20ac + VAT<\/span><\/b> (second and additional registrations)<\/span>
\n<\/span>For 4 or more participants, please request a quote.[\/mk_icon_box][\/vc_column][vc_column width=”1\/4″ css=”.vc_custom_1541603731082{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 30px !important;padding-left: 60px !important;background-color: #f0f6e9 !important;}”][mk_icon_box icon=”mk-moon-clipboard-2″ title=”Registrations” text_size=”20″ font_weight=”600″ style=”simple_ultimate” icon_size=”medium” icon_color=”#52a733″ title_color=”#52a733″ txt_color=”#0a0a0a”]optimum@optimumventas.es<\/a>[\/mk_icon_box][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider size=”70″][vc_row_inner][vc_column_inner][mk_fancy_title font_family=”none”]Customer Service course<\/span><\/strong><\/span>[\/mk_fancy_title][vc_column_text css=”.vc_custom_1737109414534{margin-bottom: 0px !important;}”]Customers know that when they buy from a supplier or a brand, issues may arise. What is important to them is receiving impeccable service at the moment an issue occurs.<\/p>\n

This course is aimed at individuals working in Customer Service teams, Client Support, Back Office, or Inside Sales.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=”50″][\/vc_column][\/vc_row][mk_page_section bg_color=”#f0f6e9″ padding_top=”30″ padding_bottom=”30″ sidebar=”sidebar-1″][vc_column width=”1\/3″ css=”.vc_custom_1541604772063{padding: 30px !important;}”][vc_single_image image=”678″ img_size=”full”][mk_fancy_title color=”#6eab24″ size=”20″ font_weight=”600″ margin_bottom=”10″ font_family=”Bree+Serif” font_type=”google”]Course Content Index[\/mk_fancy_title][vc_column_text css=”.vc_custom_1737109615766{margin-bottom: 0px !important;}”]1.<\/strong> Course Introduction and Objectives.
\n2.<\/strong> Why does a client contact us after making a purchase? The Incidence Matrix. Classification and Types.
\n3.<\/strong> Active Listening for a Client with an Issue.
\n4.<\/strong> Effective Management of Empathy and Client Emotions.
\n5.<\/strong> Providing Suitable Responses to Client Requests.
\n6.<\/strong> Practical Application.
\n7.<\/strong> When Does an Issue Become a Complaint?
\n8.<\/strong> Effective Complaint Management.
\n9.<\/strong> Practical Application.
\n10.<\/strong> Why Does a Complaint Become a Claim?
\n11.<\/strong> Effective Claims Management.
\n12.<\/strong> Assertive Communication: How to Say “No” to a Client Without Upsetting Them.
\n13.<\/strong> Written Communication: Responses to Clients Should Be Polite, Precise, and Solution-Oriented.
\n14.<\/strong> Practical Application.
\n15.<\/strong> Course Summary and Closing.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1541604778975{padding: 30px !important;}”][vc_single_image image=”680″ img_size=”full”][mk_fancy_title color=”#6eab24″ size=”20″ font_weight=”600″ margin_bottom=”10″ font_family=”Bree+Serif” font_type=”google”]Methodology[\/mk_fancy_title][vc_column_text css=”.vc_custom_1737110151398{margin-bottom: 0px !important;}”]In-person:<\/strong> The deductive training methodology “Learning by doing” will be used, where participants not only acquire new knowledge but also practice it in the classroom. Additionally, case studies, questionnaires, movie scenes, assignments, group discussions, and role plays will be utilized.<\/p>\n

Online:<\/strong> The training courses in online format are developed using the Flipped Training methodology, which combines live sessions with a specialist trainer via webinar, with situation analysis, discussions, and group work carried out by participants both individually and collectively. Its compact format allows for maximum utilization of the sessions and compatibility with professional obligations, ensuring a quick transfer of the knowledge learned to the workplace.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1541604785779{padding: 30px !important;}”][vc_single_image image=”679″ img_size=”full”][mk_fancy_title color=”#6eab24″ size=”20″ font_weight=”600″ margin_bottom=”10″ font_family=”Bree+Serif” font_type=”google”]Target Audience[\/mk_fancy_title][mk_custom_list style=”mk-icon-angle-right”]\n