In the current context, where business relationships through digital channels have assumed a transformational role for sales teams, we must prioritize the evolution of our professionals so they can manage this uncertainty.
By the end of this workshop, the professional in sales, post-sales, and customer service departments should be able to perceive the need for change in their professional performance and adopt a positive attitude towards a new way of working.
Course Content Index
1. Introduction and Objectives of the Workshop
2. Life Cycles: Personal and Commercial
3. Personal and Professional Profiles
4. Market Orientation
5. Mammoth or Sapiens Model. Where Am I as a Salesperson?
6. Sapiens / Transformative Attitude (Entrepreneurial and Innovative)
7. Vital Concerns in the Face of Change
8. Key Strategies to Prevent and Overcome Adversities
9. Differences Between Mistakes and Failures
10. Concerns
11. Active Development of Resilience
12. Action Plan
Methodology
In-person: The deductive training methodology “Learning by doing” will be used, where participants not only acquire new knowledge but also practice it in the classroom. Additionally, case studies, questionnaires, movie scenes, assignments, group discussions, and role plays will be utilized.
Online: The training courses in online format are developed using the Flipped Training methodology, which combines live sessions with a specialist trainer via webinar, with situation analysis, discussions, and group work carried out by participants both individually and collectively. Its compact format allows for maximum utilization of the sessions and compatibility with professional obligations, ensuring a quick transfer of the knowledge learned to the workplace.
Target Audience
- Customer Service / Inside Sales Departments.
- Sales Departments.
- Post-Sales Departments.