Course: Sales Acting Training
The current context of customer relations has forced us to develop reskilling processes for sales teams. At this moment, our sales team must be just as effective in developing their commercial processes through digital channels as they are in face-to-face interactions.
By the end of this sales acting training course, the salesperson will be able to establish effective communication and sales processes with their clients through digital channels.
Course Content Index
1. Introduction and Objectives.
2. The First Thing the Client Sees on the Screen is You: Personal Presence and Environment.
3. How Do We Project Our Personal Resources Through the Screen? Body, Voice, Emotion, Energy.
4. Practical Application.
5. Listening, Attention, and Connection: The Three Pillars to Gaining Our Client’s Trust.
6. Practical Application.
7. Presenting Our Product or Solution: What Message Do I Want My Client to Embrace as Their Own?
8. Handling Client Objections: Improvisation, the Technique That Requires the Most Preparation.
9. Seeking the Client’s YES: Personal Projection and Influence.
10. Role Play.
11. Action Plan.
Methodology
In-person: The deductive training methodology “Learning by doing” will be used, where participants not only acquire new knowledge but also practice it in the classroom. Additionally, case studies, questionnaires, movie scenes, assignments, group discussions, and role plays will be utilized.
Online: The training courses in online format are developed using the Flipped Training methodology, which combines live sessions with a specialist trainer via webinar, with situation analysis, discussions, and group work carried out by participants both individually and collectively. Its compact format allows for maximum utilization of the sessions and compatibility with professional obligations, ensuring a quick transfer of the knowledge learned to the workplace.
Target Audience
- Customer Service / Inside Sales Departments.
- Sales Departments.
- Post-Sales Departments.